Thank you for choosing IPTV WORLD INC to provide your television programming!
We are happy to answer any questions you may have and to provide you with technical and other customer support. You may contact us between 9:00 a.m. to 5:00 p.m. Pacific Time, Monday through Friday:
Mail: IPTV WORLD INC
6907 Atwell Drive, Building B
Houston, TX 77081
For purposes of this IPTV WORLD INC (“IPTV WORLD” ) Customer Agreement (the “Agreement”) and any customer agreement(s) applicable to any promotion(s) or plan(s) under which you are receiving services and/or equipment from IPTV WORLD (each, a “Promotion Agreement”): (i) “you” and “your” refer to you, the IPTV WORLD subscriber; and (ii) “IPTV WORLD”, “IPTV WORLD INC,” “we,” “us” or “our” refer to IPTV WORLD INC or, where applicable under the particular circumstances, third-party billing agents.
“IPTV WORLD INC” “IPTV WORLD World” and “IPTV WORLD” are registered trademarks of IPTV WORLD INC.
THIS AGREEMENT, TOGETHER WITH ANY APPLICABLE PROMOTION AGREEMENT, SETS FORTH THE TERMS AND CONDITIONS UNDER WHICH IPTV WORLD WILL PROVIDE ITS IPTV SERVICES AND ASSOCIATED EQUIPMENT (IF APPLICABLE) TO YOU. THIS AGREEMENT IS EFFECTIVE UNTIL WE CHANGE OR REPLACE IT.
IF YOU ARE A NEW IPTV WORLD CUSTOMER, YOUR ACTIVATION OF A IPTV WORLD ACCOUNT AND RECEIPT OF IPTV WORLD SERVICES OR ASSOCIATED EQUIPMENT SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT.
IF YOU ARE AN EXISTING IPTV WORLD CUSTOMER, YOUR CONTINUED RECEIPT OF IPTV WORLD SERVICES OR EQUIPMENT FOLLOWING A CHANGE TO OR REPLACEMENT OF THIS AGREEMENT SHALL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGED OR REPLACED AGREEMENT. IF YOU ARE AN EXISTING IPTV WORLD CUSTOMER AND DO NOT WISH TO ACCEPT ANY CHANGED OR REPLACED AGREEMENT, YOU MUST NOTIFY US IMMEDIATELY AND WE WILL, AT OUR OPTION, EITHER CANCEL YOUR SERVICE OR 1
ALLOW YOU TO CONTINUE TO RECEIVE YOUR SERVICES UNDER THE PREVIOUS VERSION OF THIS AGREEMENT.
1. THE IPTV WORLD SERVICE
A. IPTV WORLD INC Services Defined. “Services” shall mean all video, audio, data, interactive and other programming services and all other services delivered via IPTV that are currently available from IPTV WORLD under the IPTV WORLD or IPTV WORLD WorldTM brand name (whether subscription, pay-per-view or otherwise), and that we may provide to customers in the future, including without limitation any and all software, features and/or functionality relating to such video, audio, data, interactive and other programming services and/or made available by IPTV WORLD through the IPTV Equipment.
B. Minimum Programming Levels. IPTV WORLD reserves the right to require and/or change minimum programming requirements at any time. For example, and without limitation, IPTV WORLD may require a minimum commitment term and IPTV WORLD may require you to subscribe to certain programming packages in order to receive additional Services.
C. Programming Availability. Certain Services, including without limitation, some subscription Services, sporting events and broadcast network Services, may be blacked out in your viewing area; if you circumvent or attempt to circumvent any of these blackouts, you may be subject to legal action. If the location at which you are receiving Services is a wagering location, you are not eligible to receive certain channels. You must be at least 18 years of age, or the applicable age of majority where you reside, to order or receive adult-oriented programming services.
D. Changing Your Programming Selection. Unless otherwise specified in this Agreement or any applicable Promotion Agreement(s), you may change your programming selection at any time by notifying us.
E. Private Home Viewing Only. IPTV WORLD provides Services to you solely for viewing, use and enjoyment in your private home. You agree that no Services provided to you will be used or viewed in areas open to the public, commercial establishments or other residential locations. Services may not be rebroadcast or performed, and admission may not be charged for listening to or viewing or using any Services. If your Services are viewed in an area open to the public, a commercial establishment or another residential location, we may disconnect your Services and, in addition to all other applicable fees, you must pay us the difference between the price actually paid for Services and the full applicable rate for such Services, regardless of whether we have the right to distribute such Services in such other location.
F. Changes in Services Offered. We may add, delete, rearrange, alter, change and/or eliminate any and all programming, programming packages and other Services that we offer, as well as the prices and fees related to such programming, programming packages and other Services, at any time and from time to time, including without limitation during any term commitment period to which you have agreed. If a change affects you, we will notify you of such change and the effective date of such change. In the event that we delete, rearrange, alter, change and/or eliminate any programming, programming packages or other Services, we have no obligation to replace or supplement such programming, programming packages or other Services. You are not entitled to any refund because of an addition, deletion, rearrangement, alteration, change and/or elimination of any programming, programming packages or other Services.
G. Promotional Offers and Items. If a third party, such as an independent IPTV WORLD retailer, equipment provider (including without limitation Set Top Box Providers), integrator or private cable operator, offered you a promotional offer or item in connection with your subscription to the Services, such third party is wholly responsible for fulfilling such promotional offer or providing such promotional item, and IPTV WORLD is not in any way responsible for such fulfillment.
2. BILLING POLICIES; PAYMENTS FOR SERVICES
A. Payments. You agree to pay all amounts billed for Services, as well as all taxes, fees and other charges, if any, that are now or may in the future be assessed in connection with any Services you receive from us, and any other charges due and owing to us. State and local taxes or reimbursement charges for gross earnings taxes imposed on satellite providers for transmission of programming in some states may apply. We will bill you monthly in advance for your Services.
B. Billing Policies. Your bills will show the total amount due, the payment due date, payments, credits, purchases and other charges to your account. Billing for new accounts will begin prior to the commencement of your actual use of Service. All payments must be remitted by credit card. Partial payments will be applied first to the oldest outstanding bill. You must make your payment regardless of whether you receive a bill. IPTV WORLD does not extend credit to our customers, and any late payment fee is not interest, a credit service charge or a finance charge. Certain fees and charges may apply in certain circumstances to your payment for the Services.
C. Qualifying Card. By agreeing to these terms and conditions, you authorize IPTV WORLD to charge, and/or place a hold with respect to all amounts, including without limitation programming charges, taxes and fees, or any portion thereof, that you owe under this Agreement (collectively, the “Authorized Amounts”) to the credit card or debit/check card that you initially provided to IPTV WORLD (the “Qualifying Card”) until such Authorized Amounts are paid in full. You agree that the issuer of the Qualifying Card may accept this Agreement as your authorization and may pay the Authorized Amounts without IPTV WORLD’s submitting a signed receipt.
D. Fees. You agree to pay any and all amounts due for your Services and any other amounts due under this Agreement or any applicable Promotion Agreement. IPTV WORLD may change fees, increase or decrease fees, or impose additional fees at any time and from time to time upon notice to you. Discounts on certain monthly fees may be available from time to time if you subscribe to certain programming packages and/or use certain IPTV Equipment. Additional fees may apply (to IPTV WORLD and/or to third party equipment providers) for non-standard installations or if you upgrade your IPTV Equipment after installation.
E. Restarting your Services. If you do not make timely payment for your Services, we may disconnect your Services, and in such event we will be wholly relieved from any and all of our duties and obligations under this Agreement. If your Services are disconnected for non-payment or any other reason, IPTV WORLD may require that you pay, and you agree to pay, before we reconnect your Services, all past due charges and all outstanding balances accrued through the date of such disconnection. If your Services are disconnected for non-payment or any other reason, you will no longer be eligible, even if you pay to restart your Service, to receive any remaining credits or promotional pricing that you would have been eligible to receive had your Services not been disconnected. Unless required by applicable law, deposits will not be held segregated from other funds and will not earn or accrue interest. Promotional pricing is valid only at the time of initial subscription via the IPTV WORLD World website.
F. Attorneys’ Fees/Collections. If we use an attorney or a collection agency to collect any money you owe us or to assert any other right that we may have against you, including without limitation, any breach of any agreement you may have with IPTV WORLD or one of our affiliates, you agree to pay the reasonable costs of such collection or other action. These costs may include, without limitation, the costs of a collection agency, reasonable attorneys’ fees and court costs. If you believe you have been billed in error or you would like to make any other requests for a billing statement credit, you must contact our customer service center by telephone or in writing within twenty (20) days after the date you receive the bill for which you are seeking correction. Failure to timely notify us of a dispute will constitute your acceptance of the corresponding bill. You must pay undisputed portions of any billing statement when due or, without limitation to any other rights or remedies available to IPTV WORLD at law, in equity, under this Agreement or otherwise (all of which are hereby expressly reserved) your Service may be suspended or terminated. All payments for Services must be made directly by you to us, unless we authorize otherwise; for example, IPTV WORLD shall have no obligation to provide Services for which payment is made by you to a third party or payment is made by a third party on your behalf.
G. Billing Agent Payments. Different or other payment and billing terms, conditions, options and fees may apply when billing is provided through a third-party billing agent.
3. CANCELLATION OF SERVICE
A. Continuation of Services. Your subscription to Services will automatically renew on a month-to-month basis until you cancel your Services or we otherwise disconnect your Services, in each case as provided herein.
B. Cancellation Policies. You may cancel your Services for any reason at any time by notifying us by e-mail address only. Any cancellation request over the phone will not be upheld. Please email us at firstname.lastname@example.org to cancel your service. Once the service is cancelled you will receive an email confirming your account cancellation. Due to non payment or various reasons IPTV WORLD may not cancel your account as requested, then an email will be sent on the reason your request was not processed.
C. Disconnection of Services. In addition to all other rights that IPTV WORLD may have to disconnect your Services, IPTV WORLD may disconnect your Services at any time without notifying you if: (i) you fail to pay for any such Services in advance; (ii) we receive confirmation that you have received Services, or any part of the Services, without paying for them; (iii) you otherwise violate the terms and conditions of this Agreement; (iv) you assign or attempt to assign any of your rights, duties or obligations under this Agreement or any applicable Promotion Agreement; (v) you are receiving Services through a third-party billing agent and become ineligible to receive applicable services provided by such third-party billing agent; (vi) you are receiving Services through equipment provided by or purchased from a third-party equipment provider and become ineligible to receive applicable services provided by such third-party equipment provider; or (vii) you commence any act or filing of bankruptcy or bankruptcy proceedings are commenced against you.
D. No Credits. If your Services are cancelled or disconnected for any reason, you still must pay all outstanding balances accrued, including without limitation, any applicable fees. Except in certain limited circumstances, charges for Services, once charged to your account, are non-refundable, and no refunds or credits will be provided in connection with the cancellation of Services. Without limitation to the foregoing, IPTV WORLD will not issue refunds or credits for partially used Services and/or periods. If you received a discounted price due to a promotion, and you cancel prior to any applicable expiration of that promotion, you are not entitled to any refund or credit for the unused portions of such discounted price.
4. EQUIPMENT (SET TOP BOX) Refund Policy
A. Equipment. In order to WATCH IPTV WORLD Channels on your television, you must purchase our IPTV WORLD SET TOP BOX (STB). STB can be purchased through our IPTVWORLD.TV website or certified resellers and vendors all over USA. If you cancel our service and want refund on the STB, you can mail us the set top box and a refund for the amount will be mailed to you in check. For full refund certain criteria are to be met:
1. All components (including but not limited to wires, batteries, device and remote) with the original packaging should be mailed to us.
2. All components should be in perfect working condition.
3. No visible damages should be on any component.
4. No water or any other type of damage should be on the device or various components mailed.
Please mail your set top box to the following address:
3460 Wilshire Blvd Ste 1122
Los Angeles, CA 90010
Once everything is verified your account will be refunded. If there are discrepancies IPTV WORLD has the right to refuse REFUND on STB.
B. Broadband Connection. You must continuously connect each IPTV receiver on your account to a broadband network with a minimum bandwidth of 1.5Mb per second in order to receive the Services. You must obtain such broadband connection from a third party at your sole cost and expense, and IPTV WORLD is not responsible or liable for such broadband connection, including without limitation, its speed, connectivity, buffering, failure or security.
C. Receiver Alterations. IPTV WORLD may, through periodic downloads or other means, add, delete, rearrange, alter, change and/or eliminate the software, features and/or functionality in your IPTV Equipment and send electronic counter-measures to your IPTV receiver at any time and from time to time, including without limitation during any term commitment period to which you have agreed, for any reason. In the event that a change affects you, we will notify you of such change and the effective date of such change. IPTV WORLD will use commercially reasonable efforts to schedule these downloads to minimize interference with or interruption to your Services, but shall have no liability to you for any interruptions in Services arising out of or related to such downloads. IPTV WORLD may from time to time cease supporting one or more IPTV receiver models. You are not entitled to any refund because of an addition, deletion, rearrangement, alteration, change and/or elimination of any IPTV Equipment.
D. Proprietary Components and Software. You agree that you will not try to reverse-engineer, decompile or disassemble, nor will you tamper with or modify, any software or hardware contained within any such IPTV receiver. Such actions are strictly prohibited and may result in the termination of this Agreement, disconnection of your Services and/or legal action.
E. Stolen Equipment. If any of your IPTV Equipment is stolen or otherwise removed from your premises without your authorization, you must notify our customer service center by telephone or in writing immediately, but in any event not later than three (3) business days after such removal, to avoid liability for payment for unauthorized use of your IPTV Equipment. You will not be liable for unauthorized use that occurs after we have received your notification.
5. TRANSFER OF ACCOUNT, SERVICES OR EQUIPMENT
IPTV WORLD may sell, assign or transfer your account to a third party without notifying you. You may not assign or transfer your Services without our written consent, which will not be unreasonably withheld. We may, however, refuse to allow you to assign or transfer your Services if your account has an outstanding balance.
6. LIMITATION OF OUR LIABILITY
v A. INTERRUPTIONS AND DELAYS. NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS OR EQUIPMENT PROVIDERS, NOR ANY OF OUR OR THEIR AFFILIATES, WILL BE LIABLE FOR ANY INTERRUPTION IN ANY SERVICE OR FOR ANY DELAY OR FAILURE TO PERFORM, INCLUDING WITHOUT LIMITATION: IF SUCH INTERRUPTION, DELAY OR FAILURE TO PERFORM ARISES IN CONNECTION WITH THE TERMINATION OR SUSPENSION OF IPTV WORLD’S ACCESS TO ALL OR ANY PORTION OF SERVICES FOR ANY REASON; THE RELOCATION OF ALL OR ANY PORTION OF THE SERVICES TO DIFFERENT SERVER(S); A CHANGE IN THE FEATURES AVAILABLE WITH YOUR EQUIPMENT; ANY SOFTWARE OR OTHER DOWNLOADS INITIATED BY US; ISSUES RESULTING FROM YOUR BROADBAND CONNECTION, INCLUDING WITHOUT LIMITATION, LACK OF SUFFICIENT BANDWIDTH; OR ANY ACTS OF GOD, FIRES, EARTHQUAKES, FLOODS, POWER OR TECHNICAL FAILURE, SERVER OR INTERNET FAILURE, ACTS OF ANY GOVERNMENTAL BODY OR ANY OTHER CAUSE BEYOND OUR REASONABLE CONTROL.
B. ALTERATIONS TO EQUIPMENT. NONE OF IPTV WORLD OUR THIRD-PARTY BILLING AGENTS OR EQUIPMENT PROVIDERS, OR ANY OF OUR OR THEIR AFFILIATES, WILL BE LIABLE FOR ANY ADDITION, DELETION, REARRANGEMENT, ALTERATION, CHANGE AND/OR ELIMINATION OF OR TO ANY EQUIPMENT, INCLUDING WITHOUT LIMITATION, REMOVING OR DISABLING FEATURES AND/OR FUNCTIONALITY.
v C. NO WARRANTIES. EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY BY APPLICABLE STATE LAW, NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS OR EQUIPMENT PROVIDERS, NOR ANY OF OUR OR THEIR AFFILIATES, MAKE ANY WARRANTY, EITHER EXPRESSED OR IMPLIED, REGARDING YOUR IPTV EQUIPMENT OR ANY OTHER EQUIPMENT OR ANY SERVICES FURNISHED TO YOU. ALL SUCH WARRANTIES, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXPRESSLY DISCLAIMED AND EXCLUDED.
D. CONTENT RESTRICTIONS. IT IS YOUR RESPONSIBILITY TO IMPOSE ANY PROGRAMMING, INTERNET OR OTHER CONTENT RESTRICTIONS ON YOURSELF, MEMBERS OF YOUR FAMILY AND HOUSEHOLD, AND GUESTS, AS YOU DEEM APPROPRIATE. NONE OF IPTV WORLD, OUR THIRD-PARTY BILLING AGENTS OR EQUIPMENT PROVIDERS, OR OUR AND THEIR AFFILIATES SHALL HAVE ANY LIABILITY TO ANYONE DUE TO, OR BASED UPON, ANY CONTENT (INCLUDING WITHOUT LIMITATION, ANY INACCURACIES, ERRORS IN, OR OMISSIONS FROM SUCH CONTENT): (i) CONTAINED IN ANY OF THE SERVICES FURNISHED TO YOU; OR (ii) ACCESSED USING THE SERVICES OR EQUIPMENT FURNISHED TO YOU.
E. DAMAGES LIMITATION. NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS OR EQUIPMENT PROVIDERS, NOR ANY OF OUR OR THEIR AFFILIATES, SHALL HAVE ANY LIABILITY WHATSOEVER FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO: IPTV EQUIPMENT OR ANY OTHER EQUIPMENT; OUR FURNISHING OR FAILURE TO FURNISH ANY SERVICES OR EQUIPMENT TO YOU; OR ANY FAULT, FAILURE, DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT FURNISHED TO YOU.
7. WARNING AGAINST PIRACY AND INFRINGEMENT
A. Piracy. Receiving any portion of the Services without paying for them and/or any direct or indirect act or attempted act to engage or assist in any unauthorized interception or reception of any portion of the Services is a violation of various U.S. federal and state laws and of this Agreement. The penalties for violating such laws can include imprisonment and civil damage awards of up to $110,000 per violation.
B. Infringement. Section 605(e)4 of Title 47 of the United States Code makes it a federal crime to modify IPTV Equipment to receive encrypted (scrambled) television programming without payment of required subscriptions. Conviction can result in a fine of up to $500,000 and imprisonment for five years, or both. Any person who procures IPTV Equipment that has been so modified is an accessory to that offense and may be punished in the same manner. Investigative authority for violations lies with the Federal Bureau of Investigation. The IPTV Equipment may incorporate copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of such copyright protection technology must be authorized by IPTV WORLD or its suppliers or licensors, and is intended for home and other limited pay-per-view uses only, unless otherwise authorized by IPTV WORLD or its suppliers or licensors. Reverse engineering or disassembly is prohibited.
A. Notice. Any notice required or permitted to be given by us under this Agreement may be provided by mail, on your bill, as a bill insert, via broadcast on a television channel, through publication on the website set forth at the top of this Agreement, by telephone, by e-mail or by any other reasonable means. If we send you notice by mail, on your bill or as a bill insert, it will be considered given the day after it is deposited in the U.S. mail (or upon sending to your then-current e-mail address in our IPTV records), addressed to you at your then-current billing (or email) address in our IPTV records. If we send you notice via broadcast on a television channel or through publication on the website set forth at the top of this Agreement, it will be considered given when first broadcast or published. If we send you notice by telephone, it will be considered given when personally delivered to you or when left as a message at your then-current phone number in our IPTV records. If we send you notice by e-mail it will be considered given upon sending to your then-current e-mail address in our IPTV records. For clarity (and without limitation of any of the foregoing), our IPTV records are separate and apart from records maintained with respect to accounts for products and services offered by IPTV WORLD other than IPTV WORLD services (an “Other IPTV WORLD Account”); accordingly, we shall have no obligation whatsoever at any time to determine whether you have an Other IPTV WORLD Account or to provide you with notice under this Agreement at any address or by any means that may be applicable to such Other IPTV WORLD Account. Unless otherwise specified in this Agreement, any notice required or permitted to be given by you under this Agreement shall be in writing and shall be sent by first-class mail addressed to us at the mailing address set forth at the top of this Agreement, and shall be deemed given when received by us at such mailing address.
B. Age; Physical Address/Change of Address. You must be at least 18 years of age to enter into this Agreement. When setting up your IPTV WORLD IPTV account, you must provide us with complete and correct personal information related to your account, including your email address, the physical address where your IPTV Equipment will be located and your Services will be provided. A post office box does not meet this requirement. You must give us immediate notice of any change of name, your email address, mailing address, telephone number, or physical address where your IPTV Equipment is located. You may do this by notifying our customer service center by telephone or in writing at the phone number, mailing address, or e-mail address set forth at the top of this Agreement.
C. Online Account Information. You are responsible for maintaining the confidentiality of your account username and password of your online account and for all activities that occur under your account username and/or password. You must: (i) keep your account username and password confidential and not share them with anyone else; and (ii) immediately notify us of any unauthorized use of your password and/or account username or other breach of security.
D. Third-Party Billing Agents. We may enter into relationships with third parties to provide billing and other services on our behalf, in which case the terms and conditions of this Agreement shall apply to such third parties as applicable under the circumstances. Additional terms and conditions imposed by our third-party billing agents may apply. For example and without limitation: (i) late fees imposed by our third-party billing agents may be administered according to our third-party billing agent's billing procedures and applicable state tariffs and regulations; (ii) our third-party billing agents may require that you pay all past due charges for Services, a restart fee, and/or a prepayment before we reconnect your Services; and (iii) other services provided by our third-party billing agents, including without limitation, local telephone service, may need to be restored before your Services can be restored, and a restoral fee and/or deposit may be required to restore third-party billing agent services. Partial payments on third-party billing agent bills may be applied first to the balance due for other services billed on your third-party billing agent bill, including without limitation, local telephone service, according to the third-party billing agent's billing procedures and applicable state statutes and regulations. Please contact your third-party billing agent for details. Failure to pay all or any part of your third-party billing agent bill may result in disconnection of Services.
E. Credit Checks. You authorize IPTV WORLD to investigate your financial responsibility and creditworthiness, including without limitation, acquiring credit reports and histories, and to report any payment defaults to credit reporting agencies. Under the Fair Credit Reporting Act, you have the right to notify IPTV WORLD if you believe we have reported inaccurate information about your account to any credit reporting agency. Please include in any such notice the specific item of dispute and why you believe the information reported is in error.
F. Applicable Law. This Agreement, including without limitation, all matters relating to its validity, construction, performance and enforcement, and any claim, complaint or dispute arising out of or related to this Agreement, the Services or the IPTV Equipment shall be governed by the laws and regulations of the State of Colorado without giving effect to its conflict of law provisions. This Agreement is subject to amendment, modification or termination if required by such laws or regulations. If any provision in this Agreement is declared to be illegal or in conflict with any law or regulation, that provision will be considered modified to the minimum extent necessary to make such provision legal and no longer in conflict with such law or regulation, without affecting the validity of any other provisions.
G. Remedies Cumulative. The rights and remedies provided under this Agreement to IPTV WORLD in case of your default or breach of this Agreement are cumulative and without prejudice to any other rights and remedies that IPTV WORLD may have by reason of such default or breach at law, in equity, under contract or otherwise (all of which are expressly reserved).